PlaytestCloud and our products power the player-centric development of modern mobile games. We are trusted by 300+ gaming companies across the world. Over 60% of the studios listed in the Top 100 grossing games charts on the App Store have tested their games with PlaytestCloud, so we have a lot of experience under our belt. Our aim is to make it 100% by the end of 2022!
We're looking for an experienced and ambitious Senior Customer Success Manager (f/m/d) to join our growing Customer Success team and become a trusted resource for our most strategic customers and partners.
This role requires a strong desire to grow, high emotional intelligence combined with curiosity to understand our customers' needs and a strong business mindset. The Senior Customer Success Manager at PlaytestCloud is responsible for building effective relationships with current customers and maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The Sr.CSM is responsible for managing the onboarding of new customers, the renewal process and customer growth by providing pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently closing those opportunities.
Bonus: Prior experience in ad tech or the mobile gaming industry
Bonus x2: You have experience with usability testing / user research
All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered.
What's in it for you:
(Please note: Due to coronavirus, this position will start as a remote based role)
PlaytestCloud is the premier user testing provider for a growing number of game studios around the world. Our online platform enables testing iOS and Android games with real players around the world. PlaytestCloud provides in-game video recordings, surveys, and reports which game studios use to craft amazing player experiences. At PlaytestCloud, everybody contributes directly to helping our clients make the best games possible.
A common question you might be asking: “Do I need to meet all the requirements to apply?”
Our answer is that studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. By contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying. We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role, and to PlaytestCloud.
At PlaytestCloud, we welcome diversity, and believe everyone should have a fair chance at setting the high score. We are committed to providing an inclusive environment for everybody who works here or with us, regardless of race, color, national origin, age, gender, gender identity or expression, sexual orientation, religion (or lack thereof), political affiliation, disability, medical condition, pregnancy, marital status, or any other protected characteristics. Join us and make the future of mobile gaming diverse, inclusive, and exciting.