PlaytestCloud is currently working with hundreds of mobile gaming studios and developers around the world. Over 50% of the 100 top-grossing mobile games have been tested with PlaytestCloud. We're looking for an experienced and ambitious Customer Success Manager (f/m/d) to join our growing Customer Success team and become a trusted resource for our most strategic customers and partners.
The Sr. Customer Success Manager at PlaytestCloud is responsible for building loyal, effective relationships with trusted customers, and maximizing customer lifetime value within their assigned portfolio. This will be accomplished via the delivery of a top-tier customer experience that capitalizes on the full-spectrum use of our products, as well as the delivery of outcomes, results and value that exceed customer expectations. The CSM is also responsible for the management and onboarding of new key customers, as well as for renewal process and customer growth maintenance via quotes for renewals, add-ons, and upsells. Ultimately, the CSM’s aim is to successfully and efficiently close opportunities for all tiers of customer service offering
Bonus: Prior experience in ad tech or the mobile gaming industry
Bonus x2: You have experience with usability testing/user research
All candidates who may not have the above-listed years’ experience, but who are able to demonstrate the necessary skills may apply and will be considered.
What's in it for you:
(Please note: Due to coronavirus, this position will start as a remote-based role)
PlaytestCloud is the premier user testing provider for a growing number of game studios around the world. Our online platform enables testing iOS and Android games with real players internationally. PlaytestCloud provides in-game video recordings, surveys, and reports, which game studios use to craft amazing player experiences. At PlaytestCloud, everybody contributes directly to helping our clients make the best games possible.
A common question you might be asking: “Do I need to meet all the requirements to apply?”
Our answer is that studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. By contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying. We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role, and to PlaytestCloud.
At PlaytestCloud, we welcome diversity, and believe everyone should have a fair chance at setting the high score. We are committed to providing an inclusive environment for everybody who works here or with us, regardless of race, color, national origin, age, gender, gender identity or expression, sexual orientation, religion (or lack thereof), political affiliation, disability, medical condition, pregnancy, marital status, or any other protected characteristics. Join us and make the future of mobile gaming diverse, inclusive, and exciting.