Hi! We’re a games user research company in Berlin-Charlottenburg looking for a Freelance Technical Writer (f/m).

PlaytestCloud (that’s us) is used by many of the world’s best mobile gaming studios to make their games more engaging and fun. Through us, they can understand how people play their games, what’s fun, and what still needs work.

We’re looking for a freelance technical writer to take over our knowledge base (https://help.playtestcloud.com) and turn it into the best resource to learn how PlaytestCloud works.

Specifically, we’re looking for someone to:

  • Develop a plan and writing style that will allow our knowledge base to become the main resource for customers and prospects to learn about our services
  • Write help center articles, using media (video, screenshots, ...) where it's helpful
  • Update existing articles to fit the new content style
  • Use analytics and monitoring tools to determine what content is lacking, and create that content

Who we’re looking for:

You’re an experienced technical writer who has lead the creation of knowledge bases for multiple SaaS/software products. You must have a clear and concise writing style and can explain complex concepts in plain language that's easy to follow without over-simplifing anything.

We'd like you to lead us through the process of creating an amazing knowledge base, so experience in planning and executing a technical content strategy is crucial for us.

An excellent grasp of the English language is required, and native speakers are preferred.

Sounds interesting?

If this sounds like you, we’d love to talk! Please reach out to us and include links to multiple documentation projects that you've worked on.

Job Type: Freelance (Remote possible)

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